Refund and Returns Policy for Designer Pet Accessories

Effective Date: October 9, 2024

At Designer Pet Accessories, we strive to provide our customers with high-quality automotive products. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund and returns policy carefully to understand your rights and responsibilities.

1. Return Eligibility

You may return items purchased from Designer Pet Accessories within 30 days of receipt. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging with all accessories included.
  • Accompanied by a receipt or proof of purchase.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] with your order number and reason for return.
  2. Our team will provide you with a return authorization and instructions on how to return your item.
  3. Ship the item back to us using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

5. Exchanges

If you received a defective or damaged item, please contact us at [email protected]. We will assess the issue and provide a replacement if necessary.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

For any questions or concerns regarding our refund and returns policy, please contact us:

Thank you for shopping with Designer Pet Accessories!